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New to crypto? Learn the basics of creating an account, making your first deposit, and buying your first cryptocurrency.
12 articlesLearn how to secure your account with 2FA, manage your passwords, and protect your assets from unauthorized access.
18 articlesMaster market orders, limit orders, stop-loss orders, and advanced trading strategies to maximize your returns.
15 articlesUnderstand hot vs cold wallets, how to send and receive crypto, and best practices for storing your digital assets.
10 articlesDetailed breakdown of trading fees, deposit/withdrawal fees, and account limits based on verification level.
8 articlesStep-by-step guide to completing KYC verification, required documents, and tips for faster approval.
6 articlesQuick answers to questions you may have
Creating an account is simple. Click "Get Started" in the navigation bar and you'll be guided through a 3-step process: (1) Enter your email and create a password, (2) Verify your email address, (3) Complete identity verification (KYC). The entire process typically takes less than 10 minutes.
We support over 150 cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and all major altcoins like Cardano, Solana, Polkadot, and more. You can view the complete list of supported assets on our Supported Crypto page, which is updated regularly as we add new tokens.
Absolutely. Security is our top priority. We store 95% of customer assets in offline cold storage with military-grade physical security. All data is protected with AES-256 encryption, and we maintain $100M in insurance coverage from Lloyd's of London. We've never had a security breach since our founding in 2020.
Our fee structure is transparent and competitive. Trading fees start at 0.1% per trade for most users and decrease to as low as 0.02% for high-volume traders. There are no deposit fees for bank transfers or crypto deposits. Withdrawal fees vary by cryptocurrency and are always displayed before you confirm a transaction.
Most identity verifications are completed instantly using our automated system. You'll need a government-issued ID and to take a quick selfie. In some cases where manual review is required, verification can take up to 24 hours. You'll receive an email notification once your account is verified.
Yes, you have full control over your funds and can withdraw anytime. Crypto withdrawals are typically processed within minutes, while fiat withdrawals to bank accounts take 1-3 business days depending on your bank. There are no lockup periods or withdrawal restrictions.
We offer 24/7 customer support through multiple channels: live chat (average response time under 2 minutes), email support, and phone support for urgent matters. Our support team consists of cryptocurrency experts ready to help you with any questions or issues.
We accept bank transfers (ACH/wire), debit cards, credit cards, and cryptocurrency deposits. Bank transfers have the lowest fees, while card payments are instant but carry a small processing fee. All payment methods are secure and encrypted.
Our dedicated support team is available 24/7 to answer your questions and help you resolve any issues. Average response time is under 2 minutes.